Tech Support

How to Hire a Tech Support Team for Your Business

“Our business model is based on efficiency. So profitability plummets when our computers and tech systems go down.” Healthcare CEO, Lexington, KY

Operational efficiencies, and the cost savings they deliver, can make or break the bottom line of your business. That’s why maximum up-time for your computer and technology systems is so critical. And that’s why too much down-time is one of the most common complaints we hear as techs support providers in the Lex business community.

Your day should be focused on growing your business and maintaining healthy profit margins, instead of solving ongoing tech issues.A strong outsourced technology support system – that won’t let you down – should be at the top of the list when it comes to long-term, local relationships.

Choosing a new tech provider and/or tech support team can be a confusing, and sometimes overwhelming process. There’s rarely an apples-to-apples comparison when it comes to evaluating technology providers, and the process gets harder when you feel pressured to make a quick decision.

We developed this checklist to help you stay on track when hiring computer techs support in the Lex metro area. Focus on three primary areas of consideration. Cutting edge features and functionality. This includes networking solutions, cloud solutions, and offsite data backup for added security. Superior, reliable support from customer service representatives and technology engineers.Plus longevity in the local community.

Check all these boxes to ensure your new technology support team meets/exceeds all your needs:

Cutting Edge Infrastructure & Security

  • Networking and data security
  • Cloud solutions
  • Offsite data backup
  • Website development

Superior, Reliable Support

  • Help desk that’s always available to provide you with remote support
  • Onsite computer setup, maintenance and repair
  • Get-right-things-right-the-first-time philosophy

Community longevity

  • 15+ years in business
  • Local Lexington company

The goal of business technology is to create systems efficiencies, increase decision speed and accuracy, reduce human error, and reduce operational costs. Which adds up to bigger profits and better ROI. Unfortunately, as technology becomes more sophisticated and more complex, so do the maintenance requirements. That’s why it’s more important than ever to have superior tech support you can set on autopilot for the next week, the next year, and the next decade.

At Lexington Computer Support we’ve been optimizing our clients’ technology since 2003. It’s hard to believe it’s already more than 16 years. Our tech support engineers have more than six decades of hands-on experience under their belts, and we collaborate on a regular basis to make sure everyone’s up-to-speed on the latest trends and techniques.

If you’d prefer to focus on growing your business, instead of wrestling with your technology, then give us a call at (859) 219-2006, extension 300.

Lexington Computer Support

Josh Adams
Technical Manager, Lead Engineer
(859) 219-2006, extension 300